Natwest Group - hogere resolutie

National Westminster Bank

How NatWest Pioneered UK Payment Security with SurePay's Confirmation of Payee

As a cornerstone of the UK economy, NatWest Group serves 19 million customers and processes one in every four digital payments. To uphold its commitment to customer safety in a digital-first world, NatWest sought to take a definitive stand against the rising tide of payment fraud and protect its customers with a proven, next-generation solution.

Protecting Millions from Payment Fraud at Scale

The primary challenge for NatWest was the significant financial and emotional risk posed by Authorised Push Payment (APP) fraud, a sophisticated crime that manipulates people into sending money to fraudulent accounts. In 2024, APP fraud losses in the UK still amounted to over £450 million.

NatWest needed a highly reliable, scalable, and intelligent system to:

Integration of API for Banks
Safer and more efficient processes
Correct customer data
Less time spent on manual system adjustments

A Partnership Built on Proven Expertise and Trust

To lead the market and provide the best possible protection, NatWest chose SurePay, making it the first UK bank to launch Confirmation of Payee (CoP) in 2020.

Our selection was based on a foundation of demonstrable experience and expertise, having already successfully deployed our IBAN-Name Check solution across the entire Dutch banking system. SurePay’s advanced, fine-tuned algorithm was uniquely capable of handling the complex name-matching scenarios required for the diverse UK market.

This pioneering partnership established SurePay’s authoritativeness as the market leader. Today, we are the largest CoP provider in the UK, serving over 100 banks and building societies and handling over 750,000 payment checks daily. The continued success led NatWest to renew its agreement with SurePay in early 2025, a testament to the trust and value delivered through our long-term collaboration.

Key Results and Outcomes

By integrating SurePay’s API, NatWest achieved significant, measurable results, establishing a new standard for payment security in the UK.

“We are pleased to renew the relationship with SurePay to provide a Confirmation of Payee service that will continue to support our customers' payment experience and outcomes.”

Adrian Smyth, Payments NatWest Group

Ready to Secure Your Payments?

Learn how SurePay’s market-leading Confirmation of Payee solution can protect your organization and your customers from payment fraud.
Download our comprehensive brochure for detailed insights into our services and compliance with upcoming 2025 regulations.