At SurePay, we work hard to service our customers, expand our business and professionalise our processes everyday! This is only possible if our systems and networks are running smoothly. As we continue to grow, this gets increasingly important, which is why we are looking for a talented IT Support Engineer to help us realise our goals and ambitions. 

Your role as an IT Support Engineer is new within SurePay. These tasks are currently distributed among several other SurePay colleagues. Now we’re looking to centralise these responsibilities and to professionalise our IT processes and we’re looking for someone to take control of this! You don’t have an IT department (yet), but you will work closely with several other teams like our security & compliance team, our HR team and our technical teams. 


What you’ll do at SurePay

As an IT Support Engineer within SurePay, you’ll provide support to the company when it comes to IT related tasks, issues and questions. You will manage our internal IT systems and tools, our appliances, DNS and SurePay domains. You’ll also be responsible for monitoring user access, user counts (ISO) and distributing and removing licences for various internally used applications and systems (on- and off boarding). 

We’re currently working with a partner for externally managing our devices and appliances. However, we are looking to in-source this to our IT Support Engineer. This means that you will be the first point of contact for all IT related issues and questions and you will manage our JamF environment. 

You’ll also help with providing information (IT related) in case of audits and with implementation of new systems or API connections. Next to all the day to day activities, we are also looking for someone who wants to further develop our IT processes, policies and documentation. Your ideas and input here are more than welcome!

A selection of systems and applications used within SurePay:

G-Suite I Atlassian I OpenVPN I AWS I Elastic/Kibana I JamF I LastPass I F-Secure I Zoom I Hubspot I MAC OS I Office365  I Slack

Is this you? 

  • Minimum of 2-3 years of working experience in a similar role like IT Support Officer, IT Support Engineer, IT Helpdesk Engineer, Desktop Support Engineer, Service Desk Analyst etc. 
  • An IT education (MBO/HBO)
  • Experience with Mac OS machine setup, basic networking, G-suite management and user management, incl. SSO
  • Knowledge of and experience with JamF
  • Good computer networking knowledge (e.g., DNS, VPN, etc)
  • Experience with managing public domain names and associated certificates (e.g. SSL)
  • Basic knowledge of hardware (laptop) imaging
  • Understand and integrate compliance and security requirements within the IT services
  • Knowledge of ITIL service management concepts. An ITIL certificate is a plus.
  • You have a curious mindset, a proactive approach and are self organising
  • You like working in a dynamic environment, managing and connecting multiple stakeholders
  • Enthusiasm and willingness to learn new technologies and integrations
  • Strong proficiency in English language, both verbally and written


The day-to-day

  • Responsible for the technical on- and offboarding of new hires, including hardware reset/setup
  • User and appliances management
  • System owner for various internal systems
  • Participate in company audits as IT stakeholder
  • Support the implementation of new systems and applications
  • Support the whole organisation with IT related issues and questions during work hours, incl. troubleshooting
  • Management of SurePay domains and DNS
  • Monitoring on system usage, security threats and accessibility
  • Main point of contact for ProWarehouse regarding external management of SurePay appliances, including monthly operational meetings
  • Proactively work on professionalising our IT processes, management, documentation and policies


What’s in it for you? 

  • Good base salary
  • MacBook Pro, Iphone and the necessary appliances
  • 8% holiday allowance
  • 8% personal benefit budget which you could spend on extra holiday days (up to 20), take it as cash or use it for training
  • Travel costs compensation 
  • 25 holiday days annually
  • Pension plan
  • Flexible working hours and hybrid work environment
  • A position with a lot of freedom and responsibility
  • An ambitious, fast growing company with 30+ nationalities in the team


About SurePay 

  • Founded in 2016 
  • ± 95 employees
  • 30+ nationalities
  • 1 office
  • Flat organisation
  • (Business) Casual
  • Average age: 36

SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is being backed by three leading investors, Rabo Frontier Ventures, Connected Capital and Iris Capital.

As we continue to evolve and grow, we're working hard to scale further in Europe while continuing to build our talented and driven team. Currently, we're working according to agile methodologies with 5 scrum teams and a business team made up of various disciplines.

You might know us from our leading product, the IBAN-Name Check, also known internationally as Confirmation of Payee. It's used by millions of people on a daily basis and is incorporated into payment platforms of banks, corporates and governmental bodies throughout the Netherlands and the UK. We recently also connected to France, meaning we have started providing cross-border checks. We are planning to continue expanding within Europe, bringing our mission of preventing fraud and misdirected payments. Not only are we entering new markets, but also growing our services and product offering through continuous innovation.

SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.

  • We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
  • Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths. 
  • Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment. 
  • Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.

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